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How congetogel Handles Your Personal Information

When you open an account with us, we collect and protect your data with the same care we put into every withdrawal and deposit.

Account SecurityPayment PrivacyData ProtectionYour Rights

Explore the Lobby Read FAQ

What Information We Collect and Why

congetogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and date of birth when you register. During deposit and withdrawal, we record transaction details including your chosen payment method—DANA, OVO, GoPay, QRIS or bank transfer—along with amounts and timestamps for verification. We also collect device information (browser type,

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IP address, device model) and game-session data to prevent fraud and meet regulatory requirements where local law permits. We do not sell your data to third parties. Your information is stored on secure servers with encryption protocols; retention depends on local law and your account status.
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You can request a copy of your data or ask us to delete your account by contacting support.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Team online

Live Chat

Open your account settings and tap the chat bubble in the bottom right. Our support team responds to privacy requests Monday to Sunday, 9am to 11pm Indonesia time.

Email Support

Send privacy inquiries to [email protected]. Include your account email and what data you want to access or change. We reply within 48 hours.

Account Dashboard

Log in, go to Settings > Privacy & Data, and download your full profile or submit a data-change request directly from your lobby.

HOW WE PROTECT YOU

Data Security & Your Control

Encryption & Passwords

All account passwords are hashed with industry-standard encryption. Your DANA, OVO, GoPay and QRIS credentials are never stored in our system; payment partners handle those securely on their own infrastructure.

Transaction Verification

When you withdraw, we match your request to your deposit method and verify your identity via email or SMS. This step keeps fraudulent claims off your account and your payouts accurate.

Cookies & Tracking

We use cookies to remember your login, language preference and game-session activity. You can clear cookies anytime in your browser settings without losing your account access.

Third-Party Sharing

We share data only with our payment processors, fraud-detection partners and where local law requires. We never sell your email or phone to marketers or brokers.

Data Retention

We keep transaction records for 7 years to comply with financial regulations. Account profile data stays as long as your account is active; after you close it, we delete personal details within 30 days.

Your Data Rights

You can request access to all your data, correct information, export your records as a file or ask us to remove your account. Contact support with 'Data Request' in the subject line.

Frequently Asked Questions About Privacy

No. Your DANA, OVO, GoPay or QRIS payment credentials are handled only by those payment partners themselves. We never pass your full payment details to other platforms. We record only the transaction amount, date and your chosen method for your account record.

Yes. Log in to Settings > Privacy & Data and select 'Download My Data' to receive a file with your name, email, phone, account history and all transactions. The file arrives within 24 hours to your registered email address.

Personal details like name and phone are deleted within 30 days of account closure. Transaction records are kept for 7 years for financial compliance where local law permits. Your deposit and withdrawal history stays linked to your former email in case you need to re-verify a past payout.

We monitor your login location, device type and withdrawal patterns. If a withdrawal request doesn't match your usual activity, we send you an SMS or email to confirm before releasing funds. This protects both your account and ensures payouts go only to you.

No. We do not sell, rent or share your email or phone number with third-party marketers. We send you only account alerts, withdrawal confirmations and policy updates from congetogel directly.

Live chat transcripts are stored for 12 months for quality and compliance review. After 12 months, older chats are deleted unless they relate to an open dispute. You can request transcript deletion at any time by emailing [email protected].

Yes, we use cookies to keep you logged in and remember your preferences. You can disable cookies in your browser settings without losing access to your account. You may need to re-enter your login details more often if cookies are turned off.

How congetogel Handles Your Personal Information

Contact Us About Your Privacy

Live Chat

Email Support

Account Dashboard

Data Security & Your Control

Encryption & Passwords

Transaction Verification

Cookies & Tracking

Third-Party Sharing

Data Retention

Your Data Rights

Frequently Asked Questions About Privacy

01 Does congetogel share my payment details with other websites?

02 Can I see what personal data you have about me?

03 What happens to my data if I close my account?

04 How do you prevent fraud using my data?

05 Is my email address sold to marketing companies?

06 How long do you keep my chat messages with support?

07 Do you use cookies and can I disable them?

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